Customer Satisfaction

Customer Satisfaction and Customer service improvement tips & Guide

Customer Service Strategy and Its Importance in the Logistics Sector

A well-defined customer service strategy adapted to each case is essential in any company, but even more so in the logistics sector. The customer service strategy is an indispensable element in most companies and, in the logistics sector, it occupies one of the central places. Here we tell you everything you need to know to …

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Customer Focus in Logistics: Benefits, Example and Tools

Learn about an example of customer focus that you can apply in your company. We explain the procedure and two tools for customer focus. The customer focus has become a fundamental pillar to improve the shopping experience, which is quite relevant considering that the profitability of the company depends on it. 1 in 3 customers is …

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Happy Satisfied Customer : How to Have “happy Clients”?

Having a happy satisfied customer (or happy clients) is possible by measuring and improving the shopping experience of different types of customers. The internet has completely changed shopping habits and, with it, has rendered useless the old methods to make the customer happy (or happy client, in English) . On the one hand, there is …

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Customer Satisfaction Survey Model: CSAT and NPS

Having a customer satisfaction survey model is necessary so that the business can analyze the quality of the service it offers. This is especially important when making last-mile deliveries, since the buyer is the only one capable of objectively evaluating whether the company has provided good or bad service during the delivery process of a …

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