Customer Satisfaction and Customer service improvement tips & Guide
A well-defined customer service strategy adapted to each case is essential in any company, but even more so in the logistics sector. The customer service strategy is an indispensable element in most companies and, in the logistics sector, it occupies one of the central places. Here we tell you everything you need to know to …
Customer Service Strategy and Its Importance in the Logistics Sector Read More »
To meet customer service goals, it is essential to have a strategy focused on the needs and demands of the consumer. The customer service objectives of a company are to get customers during the sale and, above all, to retain them after the sale is concluded. For this reason, it is essential to understand what …
Customer Service Goals : What the Consumer Is Looking for? Read More »
Learn about an example of customer focus that you can apply in your company. We explain the procedure and two tools for customer focus. The customer focus has become a fundamental pillar to improve the shopping experience, which is quite relevant considering that the profitability of the company depends on it. 1 in 3 customers is …
Customer Focus in Logistics: Benefits, Example and Tools Read More »
In this article we will tell you some of the essential after-sales service examples to ensure customer satisfaction in any company. After sales service is an essential part of any online shopping service. In this article we will tell you some of the best examples of after sales service so that you can implement them …
Having a happy satisfied customer (or happy clients) is possible by measuring and improving the shopping experience of different types of customers. The internet has completely changed shopping habits and, with it, has rendered useless the old methods to make the customer happy (or happy client, in English) . On the one hand, there is …
Happy Satisfied Customer : How to Have “happy Clients”? Read More »
Having a customer satisfaction survey model is necessary so that the business can analyze the quality of the service it offers. This is especially important when making last-mile deliveries, since the buyer is the only one capable of objectively evaluating whether the company has provided good or bad service during the delivery process of a …
Customer Satisfaction Survey Model: CSAT and NPS Read More »
